Just wanted to let you folks know what great service I got from BCB.
I have their Rebel exhaust kit on my bike and the nut on the back of my right side muffler, that holds it to the bracket, came loose. It booger-ed up the threads so I could never get the nut tight enough to hold the muffler securely to the frame bracket.
Called to ask them if I could just bolt up another EMGO Shorty, or if there was something unique about their mufflers. The guy I spoke with said that there is something unique about their mufflers. They weld on a bracket to reinforce the stud that holds the muffler to the frame mount. They do this because the Rebel vibrates so much.
He then said that he would send me a new one free of charge, and 3 days later I got a box from them with a new muffler, a new tube of High Temp RTV, and a reducer. He suggested that I use Loctite on the new one and to check the nuts regularly. Even though this was totally my fault, they still really took care of me on this.